Refund Policy
Overview
Palletio Design Studio values customer satisfaction and strives to provide high-quality services. Our refund policy outlines when you are eligible for a refund.
Service Fees
Deposits and service fees are generally non-refundable once work has commenced. Refunds are considered on a case-by-case basis and may be issued only for unapproved or unused designs.
Custom Design Services
Due to the nature of custom design work, refunds will not be provided for completed projects or services rendered unless the work does not align with the agreed scope of the project.
Cancellation Policy
If a project is canceled before work begins, a full refund may be issued. If a project is canceled after work has started, the refund will be prorated based on the amount of work completed.
Dissatisfaction
If you are not satisfied with the delivered work, we will work with you on revisions. However, refunds are not guaranteed for dissatisfaction unless agreed upon.
Refund Process
To request a refund, please contact us at [email]. Refunds will be processed within [X] business days after approval.